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FAQs

What you need to know

What are check in and check out times?

Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 11am.

Do you have parking?

Yes, we offer complimentary parking for 650 cars. You will need a code from reception to exit the barrier.

Can guests of the hotel use the leisure facilities?

Yes, all guests have complimentary use of leisure and health centre.

Please note, booking is required in advance.

What is the cancellation policy for rooms?

If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

To find out more please visit our book with confidence page

Are there children only or adults only pool times?

Adult-only pool time

Monday - Sunday 11.00am - 3.00pm

 

Children's Splash Times

Monday to Sunday 8am-11am & 3pm – 7pm

Is the hotel dog friendly?

Yes, we are a dog friendly hotel and welcome our canine friends. As with all our guests, we appreciate good manners.

Please click here to view our terms and conditions.

Do you have family rooms?

Yes, we do have family rooms and are able to provide a cot or an extra bed in the room if requested at the time of booking.

Can Chesford Grange arrange transport to the city/airport?

Yes, our Reception team can organise transport via our local taxi company, additional charges will apply.

Does the hotel have disabled access?

Yes, we offer a range of facilities for guests. Please contact our friendly customer care team for more detail 0330 107 1599.

Do you have electric car chargers?

Yes, we have one Charge Master.